Privacy Policy
We are committed to protecting your personal information and your right to privacy. Please read this policy carefully.
Overview & Our Commitment to You
Welcome to Twacha Professional (“Twacha”, “we”, “us”, or “our”). We operate the website twacha.co.in and provide professional skincare products including facial kits, moisturizers, SPF sunscreens, and body polishing treatments.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any way. We are committed to maintaining the trust and confidence of all visitors to our website.
🔒 We do not sell, trade, or rent your personal information to any third party for their marketing purposes. Your data is used solely to provide and improve our services to you.
This policy applies to all users of twacha.co.in, including customers, visitors, and business partners. If you do not agree with the terms of this policy, please discontinue use of our website.
Information We Collect
We collect different types of information to provide and improve our services. The categories of personal data we may collect include:
Name, email address, phone number, billing and shipping address provided during account creation or checkout.
Products purchased, order history, transaction amounts, payment method type (not full card details), and delivery preferences.
IP address, browser type, operating system, pages visited, time spent on site, referral URLs, and clickstream data.
Emails, messages, or enquiries you send us, including bulk order enquiry form submissions and customer support requests.
We collect this information when you:
- Register for an account or complete a purchase on twacha.co.in
- Submit a bulk order enquiry form or contact us form
- Subscribe to our newsletter or marketing communications
- Browse our website (automatically via cookies and analytics tools)
- Contact our customer support team via email or WhatsApp
- Leave a product review or rating on our website
How We Use Your Information
We use the information we collect for specific, legitimate business purposes only. We will never use your data in ways that are incompatible with those purposes.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Process and fulfil your orders | Name, address, payment info, order details | Contractual necessity |
| Send order confirmations & shipping updates | Email address, phone number | Contractual necessity |
| Respond to enquiries & customer support | Name, email, message content | Legitimate interest |
| Send marketing emails (with your consent) | Email address, purchase history | Consent |
| Improve our website and product offerings | Usage data, device data, analytics | Legitimate interest |
| Prevent fraud and ensure security | IP address, device information | Legal obligation |
| Comply with legal and tax requirements | Order and billing information | Legal obligation |
We will only send you marketing communications if you have opted in to receive them. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
Sharing Your Personal Data
We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders. All such parties are contractually required to keep your information confidential and secure.
- Payment Processors — We use secure, PCI-DSS compliant payment gateways (such as Razorpay or similar) to process transactions. We do not store your full payment card details on our servers.
- Shipping & Logistics Partners — We share your name, address, and contact details with our courier and logistics partners (such as Shiprocket, Delhivery, or similar) solely to fulfil and track your delivery.
- Email Service Providers — We use trusted email platforms to send order confirmations and newsletters. These providers process your email address on our behalf.
- Analytics Providers — We use Google Analytics to understand website usage. This data is aggregated and anonymised where possible.
- Legal Authorities — We may disclose your information if required to do so by law, court order, or government regulation.
We never sell, rent, or trade your personal information to any third party for their own marketing or advertising purposes.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. A cookie is a small text file stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function — shopping cart, login sessions, checkout process | Session |
| Analytics Cookies | Help us understand how visitors use our site (Google Analytics) | Up to 2 years |
| Preference Cookies | Remember your language, currency, and site preferences | 1 year |
| Marketing Cookies | Used to show relevant advertisements on external platforms (only with consent) | Up to 1 year |
You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website. For more information on managing cookies, visit allaboutcookies.org.
How We Protect Your Data
The security of your personal information is important to us. We implement a variety of technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
- SSL Encryption — Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers
- Secure Payment Processing — All payment transactions are processed through encrypted, PCI-DSS compliant payment gateways
- Access Controls — Access to your personal data is strictly limited to authorised personnel who need it to perform their job functions
- Regular Security Reviews — We regularly review and update our security practices to protect against emerging threats
- Data Minimisation — We only collect and retain the personal information necessary for the purposes outlined in this policy
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Your Rights & Choices
You have the following rights regarding your personal information held by Twacha Professional. To exercise any of these rights, please contact us at professionaltwacha@gmail.com.
- Right to Access — You have the right to request a copy of the personal information we hold about you
- Right to Rectification — You can request that we correct any inaccurate or incomplete personal information
- Right to Erasure — You may request that we delete your personal information, subject to certain legal obligations
- Right to Restrict Processing — You can request that we limit how we use your data in certain circumstances
- Right to Data Portability — You may request a copy of your data in a structured, commonly used format
- Right to Object — You can object to our processing of your data for direct marketing purposes at any time
- Right to Withdraw Consent — Where processing is based on your consent, you have the right to withdraw it at any time
We will respond to all legitimate requests within 30 days. We may need to verify your identity before fulfilling your request.
Children’s Privacy
Twacha Professional’s website and services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at professionaltwacha@gmail.com and we will take steps to remove that information from our systems promptly.
Third-Party Links & Services
Our website may contain links to third-party websites such as our social media profiles (Instagram, Facebook), marketplace listings (Amazon, Flipkart), and payment processors. These websites have their own independent privacy policies.
We have no responsibility or liability for the content, privacy practices, or terms of service of any third-party websites. We encourage you to review the privacy policy of every website you visit.
Twacha Professional is not responsible for the privacy practices of any third-party websites linked from twacha.co.in.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Notify registered customers via email where required
- Display a notice on our website homepage for material changes
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. We are committed to resolving any privacy concerns promptly and transparently.
We aim to respond to all privacy-related queries within 2 business days.
By using twacha.co.in, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.